Returns Policy @

Returns & Replacement Policy

We believe in satisfying and delighting our customers. The product which we sell we belive that is the best customer can get at the price. Our return policy is made keeping our valuable customers in mind and hence we have easy transparent procedure for it. However we wish that you do not need to use the policy as far as possible but we do understand that under unforeseen conditions it is necessary to replace/return the product.

Note : Every Shipment Shipping Charge is fixed Rs 150 Which is Included on Product Price and it's non-refundable.

Do not like the product / Product not as per the picture shown:

We understand that in some cases that you may not like the product which you have received or you feel that the product is different from what was shown. There might be several reasons for that. However we do have a flat 7 Day exchange / replacement policy in such cases.

Please mail at or call us on 8800685511 within 48 hours of delivery with order number and reason for return.

Calling hours (Monday to Friday) (11:00 A.M. To 07:00 P.M.)

  • We will not be offering reverse pickup services you have to deliver the product by your own through any courier service provider and share the Tracking ID / AWB with us.
  • Returns received for the mentioned reasons will be replaced with the same product or any other product of your choice or store credits. In case, we have received the product and you have requested for the replacement, however we do not have the product available, then we will assign credits to your Shoppershault account.
  • Ship the Product to our warehouse address : 7 , 1st Floor , Baba Market , Opposite- Deep Bhawan , Near Somerville School , Sector 22 , Noida , U.P. - 201301
  • Customer needs to bear the shipping costs while returning the products.
  • Shoppershault do not initiate refund in form of cash/cheque or NEFT , for above mentioned reason.
  • As soon as we receive the product in our warehouse you will get store credit which can be used to purchase anything else from the website.
  • Store credit is valid for lifetime. There is no expiry.
  • We do add almost 100+ designs daily so we are sure that you will be able to find a suitable item from our ever increasing collection.
  • Cash refund is given only in case of wrong product shipped.
  • Sale of clearance sale items are final and will not be exchanged.

Wrong Item Delivered:

  • You have received wrong item, please mail us at with your order number and couple of pictures of the material within 7 Days of delivery.
  • We will try and replace the product as soon as possible or issue a refund after deducting shipping and Cash on Delivery Charges if you wish to.
  • Ship the Product to our warehouse address : 7 , 1st Floor , Baba Market , Opposite- Deep Bhawan , Near Somerville School , Sector 22 , Noida , U.P. - 201301
  • At Shoppershault each product is quality checked, verified and then shipped to the customer but we understand that manual errors can happen and hence we refund the cash amount after deducting Shipping and Cash On Delivery Charges.
  • Sale of clearance sale items are final and will not be exchanged.
  • If received entirely wrong product and you wish to Request a refund. We will do a direct NEFT transfer to your bank account for Cash Payment and for Credit Card / Debit Card / NEFT will credit the amount on very same source of payment , Only if the payment is 15 days old else will transfer the amount through NEFT only directly to custmer bank account (e.g. if you pay via credit card will credit the amount to your credit card only if it's 15 days old).

We are not responsible for delay on payment, if customer failed to provide following details on time over email.

  • Order ID / Invoice ID
  • Account holders name (as per bank records)
  • Bank Account number
  • Type of Bank Account ( Saving / Current )
  • Bank Name.
  • Bank IFSC Code.

Note: Responsibility of providing correct bank details rests on customer. Pinnacle Expo Mart LLP (Website : ) is not liable if customer failed to provide the correct bank account details to transfer the refund amount.

Once we receive your return, we will refund the amount within 15 Days to provided bank account only.

General Return Policy

You acknowledge that these terms of return and cancellation are limited to direct sale by us to you and that these terms of return and exchange are not available in case of a sale by third party and invoice which shall be governed by the terms of such sale.

Items can be returned within 7 days from the date of delivery provided they are in the original packaging and unwashed, unopened, unused and undamaged. All damaged items must comply with our terms and conditions before refund is processed. To return or alter an item, the customer must write to us at, a prompt response is assured to such mails. Alternatively, the customer may even call at our customer care number +91-8800685511 which remains open 10am-7pm IST on 6 DAYS (Monday to Saturday

Our terms and conditions pertaining to return and exchange is as follows:-

1. Items should be returned unused, unwashed, unopened, undamaged and with all tags still attached. Return that are damaged or soiled may not be accepted and may be sent back to the customer. Please inform our customer care department in the event any Goods/Products are delivered without tags.

2. Where provided, belts and any designer packaging such as authenticity cards, dust bags, and leather tags should be included with your return.

3. Unidentified return may be returned to the sender.

4. All shoes should be tried on a carpeted surface before wear.

5. Briefs, swimming costumes and bikini bottoms should be tried on over underwear, without removing the protective adhesive strip. Return may not be accepted if this strip has been removed or if items are soiled, and may be sent back to the customer.

6. Goods are faulty if they are received damaged. Items that are damaged as a result of normal wear and tear are not considered to be faulty. If you would like to exchange a faulty item instead of obtaining a refund, please be aware that we can only replace it for the same product in the same size, subject to availability. Where possible, we will offer to repair faulty items. We have made every effort to display as accurately as possible the colours of our products that appear on the Site. However, as computer monitors vary, we cannot guarantee that your monitor's display of any colour will be completely accurate.

7. All custom made designer product orders are non-returnable. All products under the section designers are non returnable, non-refundable.

8. Items may be cancelled completely if requested on our customer care within 2 hours of purchase. After which it is subject to shoppershault and its on our discretion to cancel the order and refund the paid amount.

9. In case of wrong transaction or error in transaction while processing credit card online. The order will automatically be cancelled by us and the amount if charged any on credit card will be refunded back in voucher. Customers need to place a new order in such cases.

10. In case of return we will provide a voucher worth the Invoice value which can be used to buy other product. Unless the product is damaged from our side we do not refund cash back. You will get a store credit or voucher worth the invoice value after deducting any non-refundable charges.

11. There is no cash return unless the product received entirely wrong.

12. For International shipment we do not pick up in case of return. Customer has to return it at his/her own expense. Once we receive the product we will send the store credit voucher to make another purchase. Shipping charges are non-refundable.

13. Any customized product is non-refundable and non-exchageable.

14. All exchange requests will be processed only till 7 days from the delivery date. After which there will no exchange. Mail us at for exchange requests. All such requests will be completed in 5 business days.

15. All sale items are non returnable, non-refundable, non-exchangeable. All such orders and won't be exchanged unless the wrong product is shipped.

16. All stitched goods (any fabric on website) are non refundable and cannot be exchanged.

17. Exchange will be done only once. Exchanged product cannot be exchanged multiple times.

18. Cash refund request in following cases will not entertained and will only be exchanged.

  • Product is dull compared to photo seen on website.
  • Product is too light, too dark than the photo seen on website.
  • Product quality is not as mentioned on the website.

If you still have any questions about the return procedure or buying from our website. Please mail us at and we will be happy to help you!

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